How PerfOps revolutionized performance at Marks & Spencer

This month we have a great talk from Andrew Neilson who is currently head of PerfOps at Marks and Spencer and is responsible for performance across the breadth of the M&S.com business. The talk was first given at Velocity Europe last Autumn, and was extremely highly rated, but even if you attended that talk, Andrew promises an interesting update as things have moved on considerably in the last 6 months. This talk will demonstrate how a large business such as M&S can move from a standing start to having a performance culture. One not to miss.

Sessions